What is Twig?
Twig is our name for those pages of our website peersupportplus.org which you can access only after you Register as a Twig User.
Twig exists to enable people who engage with Peer Support Plus to participate in conversations conducted within private Twig Groups. This enables them to gain access to and contribute information about Peer Support Plus and our activities.
Twig Groups are not appropriate places for Taking Time to relate your thoughts and feelings, or Sharing your Lived Experience, with others. This is one of our Boundaries. We only allow Taking Time and Sharing while in-session, in The Room at Support Groups, which are confidential spaces where our safe Group Work process is managed kindly by trained Facilitators.
Why do we call it Twig?
The owls in our Logo share a branch. A Twig is a small branch, suggesting a personal space at Peer Support Plus from which each Peer, Volunteer, Member or Supporter can join in particular conversations called Twig Groups.
To ‘Twig’ is slang. It means: to notice; observe; ‘get’; or comprehend something.
Anyone who can access our website can apply to Register as a Twig User. Twig Activity Notifications are sent to the Twig User’s registered email address.
No Twig User gets automatic access to any Twig Group. Please read the Twig Group Description. If you believe you are eligible to join a Twig Group you can click to Request Membership. Your application can only be Accepted by one of the Twig Group’s Administrators who are appointed by Peer Support Plus to moderate the Group. For example: your application will be Rejected if you apply to join the Volunteers Twig Group but you and Peer Support Plus have not yet finished signing up to a Volunteer Relationship1.
If you encounter anything that feels unsafe or concerning, please use Incident Report1 to tell us about it.
Participation in some Twig Groups may, due to the sensitivities of their subject or members, be by Invite only. For example: Board of Trustees.
Peer Support Plus may, at its discretion at any time, restrict the scope of a User’s Twig access to Groups and/or information; or remove a User’s ability to Log in.
A Twig User can click to Leave any Twig Group at any time.
A Twig User can click a request asking Peer Support Plus to Export their personal information to their Twig User Registered email address.
A Twig User can Delete their own Twig User account at any time.
In the interests of safety, we choose to make only some BuddyPress features available to Twig Users. These features are configured by Peer Support Plus. For examples:
- Twig Users are unable to create new Groups. Every new Twig Group must be created by our website administrator.
- All posts within a Twig Group can be seen by all members of that Twig Group.
- Twig Users are unable to conduct private conversations with other Users.
- Twig Users are unable to Friend or Follow other Twig Users.
In the interests of safety, please do not share with other Twig Users your personal information such as home or postal address, telephone number or email address.
When you Register as a Twig User, please identify yourself (both Username and Name) using only your Preferred Name, meaning the name you prefer to be called when participating in a Peer Support Group – for examples Sally P or Joe B. Including the first letter of your surname means other Twig Users and Peer Support Plus administrators won’t confuse you with other Twig Users called Sally or Joe.
Twig allows each Twig User to upload their own Avatar and Cover Image. If you choose to do this please ensure the images you upload do not personally identify you or others, and could not offend anyone anywhere. This is one of our Boundaries.
How to Create your Twig User Account and join Twig Groups
1.Before you Create an Account, please prepare to identify yourself using only your Preferred Name (the name you prefer to be called when participating in a Peer Support Group) and the first letter of your surname, for examples: Sally P, Joe B.
You will be asked to enter your personal email address and a secure password.
2. Click Register or choose Register from the peersupportplus.org main menu and follow the instructions to Create an Account. Enter your Preferred Name (examples: Sally P, Joe B) for both Username and Name.
3. Go to your Inbox for the personal email address you provided. Open the ‘Activate your account’ email sent from firstname.lastname@example.org.
Click on the Activate link (url). It will take you direct to the ‘Activate Your Account’ page at peersupportplus.org. You must click the Activate button (below the Activation Key) before you can Log in.
4. Once you have activated your Account, you can Log in from the main menu peersupportplus.org using the Username (or email) and Password you provided. A personalised banner displaying your Preferred Name will appear at the top of every page (above our Owls logo). Click on your Preferred Name to reveal your personalised Twig menu.
5. Finally, look at our list of Twig Groups. These are displayed on most pages of peersupportplus.org. Decide which Group(s) you may be eligible to join.
Clicking on a Twig Group will take you to that Group’s Home page. From there click Request Membership. This will reveal more about the purpose of the Group. You can add Comments (optional) then click the Send Request button.
The Group’s Administrators will be alerted to your Request. Twig will notify you once your Request has been accepted or rejected. (Twig will send you an email and generate a Notification that you can see when you next Log in.)
If the Group’s Administrators reject your request but you think a mistake may have been made, please email email@example.com and say why, so Peer Support Plus can reconsider your request.
Notes 1 available on our Documents page